related_results_labels_thumbs({"version":"1.0","encoding":"UTF-8","feed":{"xmlns":"http://www.w3.org/2005/Atom","xmlns$openSearch":"http://a9.com/-/spec/opensearchrss/1.0/","xmlns$georss":"http://www.georss.org/georss","xmlns$thr":"http://purl.org/syndication/thread/1.0","id":{"$t":"tag:blogger.com,1999:blog-7371662734465550695"},"updated":{"$t":"2010-09-06T01:01:58.094-07:00"},"title":{"type":"text","$t":"Retail Ecommerce Blog - Online Retail Marketing | eCommerce SEO Tips by Mobius"},"subtitle":{"type":"html","$t":""},"link":[{"rel":"http://schemas.google.com/g/2005#feed","type":"application/atom+xml","href":"http://www.retail-ecommerce.com/feeds/posts/default"},{"rel":"self","type":"application/atom+xml","href":"http://www.blogger.com/feeds/7371662734465550695/posts/default/-/eCommerce+Customer+Service?alt\u003djson-in-script\u0026max-results\u003d6"},{"rel":"alternate","type":"text/html","href":"http://www.retail-ecommerce.com/search/label/eCommerce%20Customer%20Service"},{"rel":"hub","href":"http://pubsubhubbub.appspot.com/"}],"author":[{"name":{"$t":"Idris"},"uri":{"$t":"http://www.blogger.com/profile/08662471303028726341"},"email":{"$t":"idris@mobiusservices.com"}}],"generator":{"version":"7.00","uri":"http://www.blogger.com","$t":"Blogger"},"openSearch$totalResults":{"$t":"3"},"openSearch$startIndex":{"$t":"1"},"openSearch$itemsPerPage":{"$t":"6"},"entry":[{"id":{"$t":"tag:blogger.com,1999:blog-7371662734465550695.post-929168431117277892"},"published":{"$t":"2008-06-19T05:42:00.000-07:00"},"updated":{"$t":"2008-06-24T03:27:22.777-07:00"},"category":[{"scheme":"http://www.blogger.com/atom/ns#","term":"eCommerce Customer Service"}],"title":{"type":"text","$t":"Best Buy, Geek Squad and FixYa jointly offer free online tech support"},"content":{"type":"html","$t":"A consumer buys a product for an exorbitant amount. The device after working for a short span of time spurts and coughs to its untimely death. He doesn’t know who to run to for help. This is a dilemma faced by a consumer quite often than not.Most manufacturers offer fancy stuff but inadequate technical support through their websites. Even if a manufacturer happens to offer some support, the technical jargon used leaves a consumer high and dry. That’s where FixYa comes into the picture. FixYa aggregates all support information scattered throughout the internet in a common user friendly location.\u003cbr /\u003e\u003cbr /\u003eBest Buy and Geek Squad have entered into a partnership with FixYa. The co-branded website launched by the group will allow Best Buy and Geek Squad customers to share their experiences of technical problems and solutions. This novel idea will definitely be lauded by consumers who would be freed from the tangles of company tech support solutions which is frustratingly slow and sometimes beyond one’s sphere of comprehension.\u003cbr /\u003e\u003cbr /\u003eIt is a smart move by Best Buy to showcase its commitment to its customers. Geek Squad will add on to Fixya’s current community of more than 30,000 expert contributors. Since the knowledge base is based on user’s experience, it is more realistic than the standard FAQs from the manufacturer.\u003cbr /\u003e\u003cbr /\u003eTo perform their own fixes customers have go to the Best Buy website and access http://geeksquad.fixya.com from the \"Customer Service\" tab.\u003cdiv class\u003d\"blogger-post-footer\"\u003e\u003cimg width\u003d'1' height\u003d'1' src\u003d'https://blogger.googleusercontent.com/tracker/7371662734465550695-929168431117277892?l\u003dwww.retail-ecommerce.com' alt\u003d'' /\u003e\u003c/div\u003e"},"link":[{"rel":"related","href":"http://www.gadgetell.com/tech/comment/best-buy-geek-squad-partners-with-fixya-to-offer-free-online-tech-support","title":"Best Buy, Geek Squad and FixYa jointly offer free online tech support"},{"rel":"replies","type":"text/html","href":"http://www.retail-ecommerce.com/2008/06/best-buy-geek-squad-and-fixya-jointly.html#comment-form","title":"0 Comments"},{"rel":"edit","type":"application/atom+xml","href":"http://www.blogger.com/feeds/7371662734465550695/posts/default/929168431117277892"},{"rel":"self","type":"application/atom+xml","href":"http://www.blogger.com/feeds/7371662734465550695/posts/default/929168431117277892"},{"rel":"alternate","type":"text/html","href":"http://www.retail-ecommerce.com/2008/06/best-buy-geek-squad-and-fixya-jointly.html","title":"Best Buy, Geek Squad and FixYa jointly offer free online tech support"}],"author":[{"name":{"$t":"sheeja"},"uri":{"$t":"http://www.blogger.com/profile/04316139994620787836"},"email":{"$t":"noreply@blogger.com"},"gd$extendedProperty":{"xmlns$gd":"http://schemas.google.com/g/2005","name":"OpenSocialUserId","value":"14399732853070280645"}}],"thr$total":{"$t":"0"}},{"id":{"$t":"tag:blogger.com,1999:blog-7371662734465550695.post-8436288930914224529"},"published":{"$t":"2008-03-19T02:51:00.000-07:00"},"updated":{"$t":"2008-06-24T03:37:38.940-07:00"},"category":[{"scheme":"http://www.blogger.com/atom/ns#","term":"eCommerce Customer Service"}],"title":{"type":"text","$t":"10 things every eCommerce Customer Support should be equipped with."},"content":{"type":"html","$t":"Product Training\u003cbr /\u003eSales Training\u003cbr /\u003eA Fast Internet Connection\u003cbr /\u003eTwo or More available phones\u003cbr /\u003eDecision Making Guidelines\u003cbr /\u003eRoboform\u003cbr /\u003eDual Monitors\u003cbr /\u003eYour time\u003cbr /\u003eCollaboration Tools\u003cbr /\u003eCRM Tools\u003cbr /\u003e\u003cbr /\u003eVisit \u003ca href\u003d\"http://www.plumbersurplus.com/Blog/post/2008/02/10-Things-That-Every-E-Commerce-Customer-Service-Rep-Should-Be-Equipped-With.aspx\"\u003ePlumbersurplus blog\u003c/a\u003e to know more...\u003cdiv class\u003d\"blogger-post-footer\"\u003e\u003cimg width\u003d'1' height\u003d'1' src\u003d'https://blogger.googleusercontent.com/tracker/7371662734465550695-8436288930914224529?l\u003dwww.retail-ecommerce.com' alt\u003d'' /\u003e\u003c/div\u003e"},"link":[{"rel":"replies","type":"text/html","href":"http://www.retail-ecommerce.com/2008/03/10-things-every-ecommerce-customer.html#comment-form","title":"0 Comments"},{"rel":"edit","type":"application/atom+xml","href":"http://www.blogger.com/feeds/7371662734465550695/posts/default/8436288930914224529"},{"rel":"self","type":"application/atom+xml","href":"http://www.blogger.com/feeds/7371662734465550695/posts/default/8436288930914224529"},{"rel":"alternate","type":"text/html","href":"http://www.retail-ecommerce.com/2008/03/10-things-every-ecommerce-customer.html","title":"10 things every eCommerce Customer Support should be equipped with."}],"author":[{"name":{"$t":"Idris"},"uri":{"$t":"http://www.blogger.com/profile/08662471303028726341"},"email":{"$t":"idris@mobiusservices.com"},"gd$extendedProperty":{"xmlns$gd":"http://schemas.google.com/g/2005","name":"OpenSocialUserId","value":"09682962941223380762"}}],"thr$total":{"$t":"0"}},{"id":{"$t":"tag:blogger.com,1999:blog-7371662734465550695.post-6760304727133475674"},"published":{"$t":"2007-08-09T05:00:00.000-07:00"},"updated":{"$t":"2008-06-24T04:33:30.344-07:00"},"category":[{"scheme":"http://www.blogger.com/atom/ns#","term":"eCommerce Customer Service"}],"title":{"type":"text","$t":"Customer Reviews drive Internet sales"},"content":{"type":"html","$t":"\u003cp style\u003d\"margin-bottom: 12pt;\"\u003eCustomer reviews have always been one of the key factors that drive the online sales. A Study conducted by E-consultancy \u0026amp; Bazaar voice reveals that the retailers have experienced a sharp increase in conversion rates, website traffic and average order value by using the customer reviews effectively.\u003cbr /\u003e\u003cbr /\u003e\u003cstrong\u003eSome highlights of the Report:\u003c/strong\u003e\u003c/p\u003e              \u003cp\u003e1. More than 28% of online retailers have already started using customer “Ratings \u0026amp; Reviews” for their benefit.\u003cbr /\u003e\u003cbr /\u003e2. More than 50% of the online retailers are planning to consider “Reviews \u0026amp; Rating” seriously in near future for development.\u003cbr /\u003e\u003cbr /\u003e3. More than half of the online retailers consider the “Reviews \u0026amp; Ratings” will assist them to plan their company’s strategy over next year.\u003cbr /\u003e\u003cbr /\u003e4. 8 out of 10 feels that “Ratings \u0026amp; Reviews” have largely benefited them in improving their conversion rates.\u003cbr /\u003e\u003cbr /\u003e5. 73% of them think “Ratings \u0026amp; Reviews” have actually improved their site loyalty and resulted in the increase of customer retention.\u003cbr /\u003e\u003cbr /\u003e6. 6 out of 10 online retailers say that “Rating \u0026amp; \u0026amp; Reviews” have increasingly assisted them in area of Search Engine Optimization (SEO).\u003c/p\u003e  \u003cp\u003e 7. “Ratings \u0026amp; reviews” are widely visited by online shoppers with regard to complex \u0026amp; highly competitive categories like – Automotive (19%) \u0026amp; consumer electronics (17%).\u003cbr /\u003e\u003cbr /\u003e8. To get product information, 43% of Consumers use search engines and 29% of Consumers visits company sites, regardless of product category.\u003c/p\u003e\u003cdiv class\u003d\"blogger-post-footer\"\u003e\u003cimg width\u003d'1' height\u003d'1' src\u003d'https://blogger.googleusercontent.com/tracker/7371662734465550695-6760304727133475674?l\u003dwww.retail-ecommerce.com' alt\u003d'' /\u003e\u003c/div\u003e"},"link":[{"rel":"replies","type":"text/html","href":"http://www.retail-ecommerce.com/2007/08/customer-reviews-drives-internet-sales.html#comment-form","title":"0 Comments"},{"rel":"edit","type":"application/atom+xml","href":"http://www.blogger.com/feeds/7371662734465550695/posts/default/6760304727133475674"},{"rel":"self","type":"application/atom+xml","href":"http://www.blogger.com/feeds/7371662734465550695/posts/default/6760304727133475674"},{"rel":"alternate","type":"text/html","href":"http://www.retail-ecommerce.com/2007/08/customer-reviews-drives-internet-sales.html","title":"Customer Reviews drive Internet sales"}],"author":[{"name":{"$t":"Rupesh"},"uri":{"$t":"http://www.blogger.com/profile/07227490415163397516"},"email":{"$t":"noreply@blogger.com"},"gd$extendedProperty":{"xmlns$gd":"http://schemas.google.com/g/2005","name":"OpenSocialUserId","value":"16497321372878568480"}}],"thr$total":{"$t":"0"}}]}});