A consumer buys a product for an exorbitant amount. The device after working for a short span of time spurts and coughs to its untimely death. He doesn’t know who to run to for help. This is a dilemma faced by a consumer quite often than not.Most manufacturers offer fancy stuff but inadequate technical support through their websites. Even if a manufacturer happens to offer some support, the technical jargon used leaves a consumer high and dry. That’s where FixYa comes into the picture. FixYa aggregates all support information scattered throughout the internet in a common user friendly location.

Best Buy and Geek Squad have entered into a partnership with FixYa. The co-branded website launched by the group will allow Best Buy and Geek Squad customers to share their experiences of technical problems and solutions. This novel idea will definitely be lauded by consumers who would be freed from the tangles of company tech support solutions which is frustratingly slow and sometimes beyond one’s sphere of comprehension.

It is a smart move by Best Buy to showcase its commitment to its customers. Geek Squad will add on to Fixya’s current community of more than 30,000 expert contributors. Since the knowledge base is based on user’s experience, it is more realistic than the standard FAQs from the manufacturer.

To perform their own fixes customers have go to the Best Buy website and access http://geeksquad.fixya.com from the "Customer Service" tab.